ABOUT PAWS N KLAWS

• Where is Paws n Klaws?

Paws n Klaws is based at Three Acres, Limington Road, near Yeovil, Somerset.

Our countryside facility is set across approximately 3 acres, with secure paddocks and dedicated areas for exercise, enrichment, socialisation, rest, daycare and overnight stays.

• Is Paws n Klaws licensed?

Yes. Paws n Klaws is a 5-star licensed Dog Daycare and Dog Hotel & Boarding provider.

We operate in accordance with the licensing and welfare requirements applicable to professional dog daycare and boarding establishments.

• What services does Paws n Klaws offer?

We offer:

• Dog Daycare
• Dog Hotel & Overnight Boarding
• Secure Dog Field Hire
• Group Dog Walking
• Solo Dog Walking
• Collection & Drop-Off Services

Availability and suitability depend on the individual dog and service required.

MEET & GREETS

• Does my dog need a Meet & Greet?

Yes. All new dogs attending our Dog Daycare or Dog Hotel must successfully complete a Meet & Greet before their first booking.

The Meet & Greet gives us an opportunity to get to know your dog, understand their personality and behaviour, introduce them to our environment and determine whether our services are suitable for their individual needs.

• When are Meet & Greets available?

Meet & Greets are normally carried out Monday to Friday, as these are the days our team members responsible for assessments are available.

Appointments must be booked in advance.

• What happens during a Meet & Greet?

We’ll introduce your dog to our environment and assess how comfortable they are with our team, facilities and, where appropriate, other dogs.

We’ll also discuss their normal routine, behaviour, socialisation, feeding requirements, health and anything else we need to know.

Successful completion of a Meet & Greet does not guarantee that every service or group will remain suitable indefinitely. Dogs develop and their behaviour can change, so suitability is continually assessed.

DOG DAYCARE

Do you offer dog daycare in Yeovil?

Yes. Paws n Klaws provides 5-star licensed dog daycare near Yeovil, Somerset from our spacious 3-acre countryside facility.

Dogs attending daycare enjoy a balanced day incorporating exercise, enrichment, supervised socialisation, play and appropriate periods of rest.

What are your Dog Daycare opening hours?

Our standard Dog Daycare hours are:

7:00am – 6:00pm

Drop-off and collection arrangements should be made in accordance with your booking.

What happens during a day at Paws n Klaws?

Every day is different depending on the dogs attending, weather and individual needs.

A typical day incorporates outdoor exercise, supervised play, socialisation, enrichment activities and plenty of opportunities to relax.

We don’t believe daycare should mean dogs playing continuously for hours. Appropriate downtime is an important part of maintaining a happy and balanced environment.

Do dogs get time to rest?

Absolutely.

Dogs need appropriate periods of rest between exercise, enrichment and socialisation. We provide opportunities for dogs to settle and relax throughout their day rather than encouraging continuous high-energy play.

Are dogs supervised?

Yes. Dogs are cared for and supervised by our team throughout their time at Paws n Klaws.

Groups and activities are carefully managed according to temperament, behaviour, compatibility and individual needs.

Does my dog have to be sociable?

Dogs participating in our group daycare environment need to be suitable for socialisation with other dogs.

Not every dog enjoys group daycare, and that’s completely fine. Our Meet & Greet process helps us assess whether the environment is appropriate for each individual dog.

Can I book occasional daycare?

Yes, subject to availability.

We offer regular daycare options as well as ad-hoc bookings. Regular customers may choose a membership or recurring arrangement to secure consistent spaces.

DOG HOTEL & OVERNIGHT BOARDING

Do you offer dog boarding in Yeovil?

Yes. Our Paws n Klaws Dog Hotel provides 5-star licensed overnight dog boarding near Yeovil, Somerset.

Our aim is to provide a comfortable home-from-home experience where dogs can enjoy exercise, enrichment, socialisation and professional care while their owners are away.

Is your Dog Hotel the same as boarding kennels?

Our Dog Hotel provides licensed overnight dog boarding, but we’ve designed the service around providing a comfortable, enriching and personal experience rather than simply somewhere for dogs to sleep.

Hotel guests benefit from our wider facilities and daily activities alongside comfortable areas for rest and relaxation.

How much is the Dog Hotel?

Our standard Dog Hotel price is:

£59 per night

Discounts may be available for longer stays.

Please check our latest pricing when booking as prices and offers may occasionally change.

What time is Dog Hotel drop-off?

Our standard Dog Hotel drop-off time is:

7:00am – 9:00am

The standard overnight rate covers your dog’s stay until the same time the following morning.

Can I collect my dog later?

Yes, subject to availability.

Later collection options are available for an additional charge:

Collection by 12:00pm: +£32

Collection between 4:00pm–6:00pm: +£39

Please arrange later collection when making your booking.

Can my dogs stay together?

Dogs from the same household may be able to stay together where appropriate.

We’ll discuss your dogs’ usual routine and sleeping arrangements with you before their stay.

Can my dog stay for a long holiday?

Yes.

We regularly accommodate longer stays subject to availability and your dog’s suitability.

We recommend booking well in advance for school holidays, summer, Christmas and other busy periods as our Dog Hotel can reach full capacity.

Do you offer discounts for longer Dog Hotel stays?

Yes.

We currently offer:

10% discount for stays over 7 nights

15% discount for stays over 21 nights

Please check the current terms when making your booking.

PUPPIES

Do you accept puppies?

Yes!

We welcome puppies once they meet the appropriate vaccination requirements and have successfully completed their Meet & Greet.

Positive daycare experiences can provide puppies with opportunities for socialisation, enrichment, exercise and learning how to appropriately interact and settle around other dogs.

Do you accept entire male puppies?

Yes. Entire male puppies are welcome, subject to a successful Meet & Greet and ongoing suitability.

Our restriction on entire males applies as dogs mature rather than automatically excluding male puppies.

We continually assess puppies as they develop and will discuss this with you if we reach a point where your dog can no longer safely or appropriately attend our group environment while entire.

NEUTERING & ENTIRE MALE DOGS

Do male dogs have to be neutered?

Paws n Klaws does not accept entire young or adult male dogs into our group daycare or boarding environment.

Entire male puppies are accepted subject to assessment and ongoing suitability.

This policy helps us safely manage group dynamics and maintain a comfortable environment for all dogs attending Paws n Klaws.

At what age does my male puppy need to be neutered?

We don’t apply one arbitrary age to every dog because dogs mature at different rates depending on factors including breed, size, development and behaviour.

Instead, we continually assess entire male puppies as they mature.

If we reach the point where your puppy is no longer suitable for our group environment while entire, we’ll discuss this with you.

This allows owners to make appropriate decisions about neutering with their veterinary professional rather than Paws n Klaws imposing the same age on every dog.

FEMALE DOGS & SEASONS

Can my female dog attend while in season?

Please contact us as soon as you know your dog is coming into season.

We may be able to accommodate females in season depending on the service, facilities and availability, but additional management and separation may be required.

An in-season surcharge of 20% applies where we are able to accommodate a dog in season.

Acceptance is always subject to our ability to safely manage the dog and the other dogs in our care.

VACCINATIONS & HEALTH

What vaccinations does my dog need?

Dogs attending Paws n Klaws must have all vaccinations required for the service they are using.

For Dog Daycare and Dog Hotel stays, this includes kennel cough vaccination alongside the required standard vaccinations.

We require evidence that vaccinations are up to date before attendance.

Is kennel cough vaccination compulsory?

Yes.

Dogs attending our Dog Daycare or Dog Hotel must have a current kennel cough vaccination.

We ask for kennel cough vaccination to be administered at least 7–10 days before attending Paws n Klaws.

Can my dog attend if they’re unwell?

Please don’t bring your dog to Paws n Klaws if they’re unwell or displaying symptoms of a potentially infectious illness.

This protects your dog as well as the other dogs in our care.

If you’re unsure whether your dog should attend, please contact us beforehand.

What if my dog needs medication?

Please discuss any medication or medical requirements with us before your dog’s booking.

We need accurate instructions and sufficient information to determine whether we’re able to safely accommodate your dog’s individual requirements.

BOOKINGS & PAYMENTS

How do I book?

Bookings at Paws n Klaws are managed through our booking app.

New customers should create an account, add their dog’s information and arrange any required Meet & Greet before their first booking.

Is submitting a booking request confirmation?

No.

Submitting a booking request doesn’t automatically guarantee a space.

Your booking is confirmed once it has been accepted and any required payment has been successfully processed.

Do I have to pay in advance?

Yes.

Paws n Klaws operates on payment in advance.

Please make sure the payment information registered to your account is kept up to date.

What happens if my payment fails?

If an automatic payment is unsuccessful, you can make the outstanding payment manually through the app.

A booking may not be confirmed while payment remains outstanding.

What is your cancellation policy?

Our cancellation policy applies to confirmed bookings.

For applicable bookings, cancellations made with less than 14 days’ notice are charged in full.

Please check the terms of your particular booking before confirming, especially for Dog Hotel stays and peak periods.

COLLECTION & DROP-OFF

Do you collect and drop off dogs?

Yes. Paws n Klaws offers collection and drop-off services subject to location, availability and operational requirements.

Collection and drop-off are charged separately unless specifically included within a package.

What days are collection and drop-off available?

Our regular collection and drop-off service operates:

Monday to Friday, excluding Bank Holidays.

Availability depends on our route and capacity.

If you’re outside our usual service area, please contact us to discuss whether a special arrangement is possible.

SECURE DOG FIELD HIRE

Do you offer secure dog field hire near Yeovil?

Yes.

Paws n Klaws provides secure dog field hire near Yeovil, Somerset, giving dogs space to exercise and enjoy off-lead freedom in a controlled environment.

Our countryside site includes secure paddocks with high fencing, controlled access and plenty of space for dogs to run, explore and play.

Is secure field hire suitable for reactive dogs?

A private secure dog field can be particularly beneficial for reactive, nervous or less sociable dogs who may find public parks and busy walking areas difficult.

Owners remain responsible for managing their dogs appropriately when entering and leaving the site.

What facilities are available?

Our site includes secure paddocks, high fencing, double-gated areas, parking, water, shelter and areas for exercise and enrichment.

Facilities available within individual fields may vary.

How long can I hire a field for?

We offer different secure field hire sessions, including 30-minute and 50-minute bookings.

Please check our booking system for current availability and pricing.

DOG WALKING

Do you offer dog walking in Yeovil?

Yes.

Paws n Klaws provides professional dog walking in Yeovil and surrounding areas, subject to our current service area and availability.

Do you offer group dog walks?

Yes.

We provide group walks for suitable dogs who enjoy walking and socialising with others.

Dogs are matched appropriately according to factors including temperament and compatibility.

Do you offer solo dog walks?

Yes.

Solo dog walking is available for dogs who require individual attention or aren’t suitable for a group walking environment.

SAFETY & WELFARE

How do you decide which dogs can play together?

We don’t simply place every dog into one large group.

We consider temperament, behaviour, size, play style, energy levels and compatibility when managing dogs and groups.

Our Meet & Greet process and ongoing observations help us determine the most appropriate environment for each dog.

What happens if my dog’s behaviour changes?

Dogs’ behaviour and needs can change as they mature or their circumstances change.

We continually assess dogs attending Paws n Klaws. If we believe your dog’s current environment is no longer appropriate, we’ll discuss this with you and consider whether alternative arrangements are available.

The welfare and safety of your dog, other dogs and our team will always come first.

Will you contact me if something happens?

Yes.

If we have a significant concern regarding your dog’s health, behaviour or welfare while they’re in our care, we’ll contact you using the information registered on your account.

Please ensure your contact and emergency details are always kept up to date.

BEFORE YOUR FIRST VISIT

What do I need to do before my dog can attend Paws n Klaws?

For Dog Daycare or Dog Hotel bookings, you’ll normally need to:

1. Create your Paws n Klaws account.

2. Add your dog’s details.

3. Provide their current vaccination information.

4. Make sure kennel cough vaccination has been administered within our required timeframe.

5. Book and successfully complete a Meet & Greet.

6. Request the service and dates you require.

7. Complete payment when required.

Once everything is in place, your dog will be ready to join us.

STILL HAVE A QUESTION?

Every dog is an individual, and we’re always happy to discuss your dog’s needs.

Whether you’re looking for dog daycare in Yeovil, dog boarding near Yeovil, our Paws n Klaws Dog Hotel, secure dog field hire or professional dog walking, please contact our team and we’ll be happy to help.

We look forward to welcoming you and your dog to Paws n Klaws – 5-Star Licensed Dog Daycare & Dog Hotel near Yeovil, Somerset.

2. How old does my dog need to be to start day care?

3. I want to book dog walking, do you collect the dogs from my house?

4. Do you offer collection and drop off for day care?

5. I want to socialise my puppy, what can I do?

6. My dog is reactive but I need dog walking?

7. Can I pay cash or when we arrive?

8. How do I book a service?

9. I have booked a package for field hire, do these expire?

10. Is the field hire exclusive use for me and my dog?

11. I have a reactive dog but I need day care?

12. Do you take un neutered dogs?

13. Do you have parking on site?

14. I’m not good with technology, can you help me book my session?

15. Do you do boarding/ overnight stays?

16. Do the dogs interact with other dogs at day care?